My Role: project lead designer
What I did:
- Held design meetings with stakeholders and developers
- Designed interaction and flow to meet finance system requirements
- Incorporate user research results for quick iteration
- Delivered wireframes for desktop and iPad software
- QA-ed and redlined test software UI
- The finance system was deployed in T-Mobile stores and call centers in late 2017
Held design meetings with stakeholders
Since users are different from stakeholders, I sent researchers to T-Mobile stores for initial ideas. I gathered info and understood what users expected this new finance system should work.
Design, get Feedback from stakeholders and revise
There are 6 parts of this complicated finance system. Most of the time, I worked on wireframes right after the requirement meetings. Then the design team had a peer review, then present to stakeholders in meeting the next day. Sometimes in the design meeting, I need to design on the fly and to show how I can carry out everyone’s needs in this draft UI design. I enjoyed encountering different kinds of challenges in design meetings.
Incorporate field research feedback for fast iteration
It is always terrific to know what my real users think about my design. Frontline representatives from stores and call centers provided great insights through usability research and interviews. The challenge was to incorporate their feedback while satisfying stakeholders’ requirements. For example, store representatives have concerns on how customers should sign their iPad easily during this finance agreement process while stakeholders want to display a complicated document entirely which will take most part of the screen. I had to think through flows and interaction details to match the needs of these two parties. Through multiple design iterations with my peer designers suggestions, I had the pleasure to satisfy both my users and stakeholders in the end.
I delivered wireframes and QA’d with visual designers in the end of this design process. Now I am very proud to tell people that I designed the interaction and interface of the finance software representatives are using in stores and call center.
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